Terms of Use

This document establishes the Terms of Use governing the distance sale and provision of digital services, marketing solutions, and consulting activities offered by DeqVision through its online platforms. Before purchasing or using any service, you are required to review these Terms carefully and to familiarize yourself with their full scope. By completing a purchase or accessing any service, the client acknowledges that they have read, understood, and unconditionally accepted these Terms and agree to be bound by them.

These Terms of Use apply to all interactions with DeqVision’s websites and digital resources, including but not limited to the use of DeqVision.com, and are binding upon all parties engaging with the services provided by The Merchant.

For marketing, branding, advertising, or other digital marketing–related services, a separate written agreement is executed between the parties. These Terms of Use shall apply to such agreements as well, unless explicitly agreed otherwise in the individual contract, in which case the contractual provisions take precedence.

Section I - General information

Art. 1 (1) The online platform and corporate website operated under the DeqVision brand - including all functionalities used for presenting, promoting, and facilitating the purchase of digital services, marketing solutions, and consulting activities are managed and administered by:
Company name: DEQVISION Ltd.
Company ID (UIC): 207850512
Registered seat and management address: Plovdiv, Zapaden District, 59 Georgi Kirkov Street, Floor 2
Correspondence address: Plovdiv, Zapaden District, 59 Georgi Kirkov Street, Floor 2
Telephone: +359 895 414 977
Email: marketing@deqvision.com

(2) Supervisory authorities relevant to the activities of The Merchant:

Authority: Commission for Consumer Protection
Registered seat and address: Sofia, 1 Vrabcha Street
Correspondence address: Sofia, 1 Vrabcha Street
Telephone: 0700 111 22

Art. 2 The terms listed in this section provide the precise legal meanings of key concepts used throughout these Terms of Use. Their purpose is to ensure clarity, consistency, and uniform interpretation of the rights, obligations, and procedures governing the relationship between The Merchant, the Clients, and all users of the website:

1. “The Merchant”

Refers to DeqVision Ltd., the entity that provides digital services, operates the corporate website, is responsible for the proper and professional performance of the services, processes personal data, determines pricing and promotional policies, and holds the intellectual property rights over the content it creates and distributes.

2. “Client”

A natural or legal person who purchases a digital service, gains access to the VISIONARY Method, receives an individual consultation, or acquires any paid content or service, thereby entering into a contractual relationship with The Merchant.

3. “Digital Services”

Paid online resources provided without a physical medium, including but not limited to: video materials, access to the VISIONARY guide, video audits, consultations, expert chat access, ongoing support, and any other services delivered digitally by The Merchant.

4. “VISIONARY Method” or “VISIONARY”

The proprietary methodology developed by The Merchant, consisting of training videos, guides, strategic frameworks, analyses, and other protected materials that constitute intellectual property and are made available to clients upon purchase of the respective service.

5. “Terms of Use”

The primary legal document governing the relationship between The Merchant, the Clients, and website visitors. It regulates the process of purchasing services, the rights and obligations of the parties, rules regarding withdrawal and complaints, intellectual property protections, and the handling of personal data.

Section II - Website Features

Art. 3. (1) The website DeqVision.com is designed to offer various marketing service packages and consulting solutions tailored to B2B, SaaS, Real Estate and home-related eCommerce companies. The specific scope, pricing, components, and timelines of each service or package are defined in an individually prepared proposal, provided upon submission of a request.

(2) In addition to the services under paragraph 1, the website may provide access to digital marketing services and consultations through which clients may purchase fixed-price packages for business optimization and obtain access to:

The complete VISIONARY Method guide, including video training and real-business case examples
A personalized video audit of the client’s current marketing (5–10 minutes)
An individual 1:1 online consultation with the expert team
Access to a dedicated expert chat for a period of one month
A tailored plan for optimizing the client’s first advertising campaign
Informational materials and strategic guidance aimed at improving business performance

(3) These Terms and Conditions apply to any use of the website as well as to the purchase of any digital services offered, unless otherwise expressly agreed in writing between the parties.

Art. 4. If the client wishes to purchase any digital services from The Merchant, they will be redirected via hyperlink to an external website to place an order as a guest, without the need for registration. Successful ordering requires provision of the necessary details and advance payment of the selected service.

Art. 5. All business relations between DeqVision and its clients or partners, arising in connection with the performance of marketing, branding, or web-development services, are governed by a separate written agreement. That agreement defines the exact scope of the assigned work, timelines for completion, remuneration, and all other essential clauses based on the needs and requirements of the contracting party.

Art. 6. (1) The Merchant reserves the right to revise, update, or modify the informational content and technical functionalities of the website without prior notice. The Merchant shall not be held liable for temporary interruptions or difficulties in website access resulting from such changes.

(2) When the provision of specific services requires disclosure of identification details, the User must submit accurate and up-to-date information and bears full responsibility for its correctness. The Merchant may refuse to provide a service or restrict access to certain functionalities if inaccurate information or improper website use is detected.

Section III - Procedure for Purchasing Digital Services

Art. 7. (1) A contract for the provision of digital marketing services is concluded through the following steps:

Adding the VISIONARY Method to the purchase list
Providing the required contact and billing information
Entering debit/credit card details for payment and confirming the order
Finalizing the purchase by clicking “Order Now”

(2) Upon successful completion of the order, the client receives an automatic confirmation email containing details of the purchased services and further instructions.

(3) The Merchant reserves the right to refuse orders in cases of suspected abuse, technical issues, or other objective circumstances. In such cases, the client is notified within 24 hours with an explanation of the reasons.

Art. 8. (1) The contract for the provision of digital services is considered concluded once payment has been successfully confirmed.

(2) Upon conclusion of the contract, The Merchant undertakes to provide the agreed digital services within the specified timelines.

(3) For each purchased service, the client receives a detailed message containing information regarding the service delivery process and required client actions.

Art. 9. (1) The parties agree that all communication regarding the contract may be conducted electronically via email, chat systems, or other digital communication channels.

(2) Electronic statements are deemed valid and issued by the individuals whose data was provided during the ordering process or registration.

Art. 10. (1) All prices displayed on the website are stated in Bulgarian leva and euros, inclusive of VAT and applicable taxes, unless expressly stated otherwise. Payments are made via credit or debit card (Visa, Mastercard, etc.) through a secure payment processor (Stripe).

(2) A financial document (invoice) is issued for every payment and is sent to the client electronically. For invoices issued to legal entities, complete company information must be provided during the ordering process.

(3) In case of unsuccessful payment or payment processing issues within 72 hours of order confirmation, the order may be cancelled after notifying the client.

Art. 11. (1) The Merchant may offer special promotions and discount codes for limited periods.

(2) Promotion terms are clearly published on the company’s website or social media channels, including their validity period.

(3) Promotional offers are valid until capacity is reached or until the expiration date, whichever occurs first. Combining multiple promotions, including discount codes, is not permitted unless expressly stated.

Section IV - Rights and Obligations of Clients

Art. 12 Within the interaction with the website, two primary categories of users are defined, each with distinct rights and obligations:

Visitor - Any person accessing DeqVision.com and viewing its content and functionalities without creating an account or purchasing a service. Visitors are subject only to provisions concerning general website use, personal data protection, and the intellectual property rights of DeqVision.
Client / Contracting Party - Any natural or legal person who has purchased a paid digital service (including but not limited to the VISIONARY Method, consulting audits, or subscription packages) or who has entered into an individual written agreement with DeqVision for marketing or consulting services. Clients are subject to all provisions of these Terms and Conditions, the obligations arising from the digital service contract, and the terms of any individual service agreement.

Art. 13 Visitor of the website DeqVision have the right to:

Access and use the website’s content for legitimate informational purposes - including reviewing available marketing and consulting services, reference projects, and the current commercial terms of The Merchant.
Initiate communication with DeqVision to obtain expert consultations, further information about service scope, or assistance regarding website functionality.
Submit formal inquiries through the available contact forms, including requests for individual project proposals, pricing, or potential cooperation.
Exercise their rights under applicable legislation (including GDPR), such as requesting correction, deletion, or restriction of processing of personal data shared on the website.
Notify The Merchant upon detecting violations of these Terms, including unauthorized reproduction or use of website content or infringement of intellectual property rights.

Art. 14 Visitor undertakes to:

Use the website in good faith and in full compliance with these Terms, applicable legislation, and generally accepted ethical standards.
Refrain from actions that may compromise the security, integrity, or normal technical operation of the website.
Avoid attempts to gain unauthorized access to servers, databases, or other protected resources managed by The Merchant.
Not copy, reproduce, distribute, adapt, or otherwise use website content without explicit written consent from The Merchant.
Not publish or disseminate false, misleading, offensive, or defamatory information that may harm the commercial reputation of DeqVision.
Avoid automated or manual activities that overload the server infrastructure or disrupt access for other users.

Art. 15. (1) In addition to the rights granted to Visitors, Clients have the right to:

Receive full access to the purchased VISIONARY digital services within the agreed timelines, including personalized video audits, expert consultations, access to the dedicated chat group for one month after purchase, and an individual advertising campaign optimization plan.
Request accurate and high-quality performance of all components of the selected service package, in accordance with professional standards and the specifications outlined in the individual offer or contract.
Obtain timely feedback and updates regarding the progress of the assigned services, as well as clarifications on the expert recommendations provided by DeqVision.
Receive access to or ownership of the final work materials and analyses created specifically for the Client, unless otherwise agreed in the individual contract.
Exercise the right to withdraw from the digital service contract or submit complaints in the event of non-compliance, where legally applicable and under these Terms.
Require The Merchant to treat all internal, financial, or strategic business information shared by the Client as confidential and to refrain from disclosing it to third parties.

Art. 16 Clients undertake to:

Use the provided digital services and expert materials solely in accordance with their intended purpose, and pursuant to these Terms and the individual offer/contract.
Provide accurate, complete, and current information (including business data, targets, budgets, and platform access), necessary for timely and high-quality performance of the services by DeqVision.
Bear full liability for damages arising from incorrect, misleading, or inaccurate information supplied by them, which leads to errors or delays in service performance.
Not distribute, resell, or grant unauthorized access to protected content (including the VISIONARY guide and expert materials), which constitutes the intellectual property of DeqVision.
Not provide third parties with login information or access to protected communication channels (including expert chat or specialized platforms) granted under the purchased service.
Not use the acquired knowledge, strategies, or methodologies to create competing paid services or training programs without the explicit written consent of The Merchant.
Maintain a professional and respectful tone in all communication channels, including the expert chat and during consultations.
Notify The Merchant promptly of any technical issues, difficulties accessing purchased digital services, or discrepancies in performance.

Section V - Rights and Obligations of The Merchant

Art. 18. The Merchant undertakes the following obligations toward both visitors and clients:

To ensure the continuous technical operability of the website and to take all reasonable measures for prompt resolution of any technical issues or difficulties affecting access to paid resources.
To provide all digital and consulting services with the agreed quality, in accordance with professional standards and within the timelines established in the individual offer or these Terms and Conditions.
To guarantee full protection of clients’ personal data and strict confidentiality of their commercial information obtained during the service provision process, in accordance with Regulation (EU) 2016/679 (GDPR).
To notify clients, in a timely and appropriate manner, of any material changes to the Terms and Conditions or the Privacy Policy.
To provide the personalized expert components (e.g., video audits, individual consultations, access to specialized chat channels) within the maximum delivery time and pursuant to the published conditions for the respective package, including the VISIONARY Method.
To develop and deliver a high-quality strategic optimization plan based on an in-depth analysis of the client’s business, market environment, and objectives.
To notify clients promptly and in writing of any inability to meet contractual obligations or of delays caused by objective circumstances or force majeure.

Art. 19.The Merchant has the following rights:

To request and receive advance or full payment for all assigned services (digital, consulting, or comprehensive marketing services), in accordance with the prepayment terms defined in the individual offer or contract, prior to commencing the work.
To temporarily or permanently suspend the provision of certain services, functionalities, or access to website resources, where necessary due to technical updates, maintenance, or business model changes, without obligation to provide prior notice.
To unilaterally determine, update, and modify its pricing policy and commercial terms for all marketing and consulting services, with such changes entering into force immediately upon publication on the website.
To offer exclusive or preferential commercial terms (special offers) to selected clients without being required to extend the same terms to others.
To restrict, suspend, or block access for clients who violate these Terms, infringe intellectual property rights of DeqVision, or otherwise harm lawful interests of third parties.
To assign certain contractual activities to external subcontractors or to use third-party software solutions, while ensuring that such third parties adhere to the agreed standard of quality and comply with legal requirements.
To store and process personal data and user information strictly in accordance with Regulation (EU) 2016/679 (GDPR), as detailed in the Privacy Policy.
To send commercial, promotional, or informational communications (direct marketing) only where explicit, informed, and documented consent has been obtained.

Section VI - Refund Policy and Withdrawal from Digital Services

Art. 20. (1) Upon receiving access to the digital services, the client must review the provided materials and immediately notify The Merchant of any technical issues or inconsistencies with the agreed terms.

(2) If the client does not report evident technical issues within 48 hours of receiving access, the services are deemed accepted and compliant with the agreement.

(3) The rules in this section do not apply to digital services related to access to the VISIONARY Method. This section also does not apply to contracts for periodic or one-time services in digital marketing, advertising, SEO, or other similar or related services.

Art. 21. (1) A client who qualifies as a consumer under the Bulgarian Act on the Provision of Digital Content and Digital Services has the right to withdraw from the digital services contract within 14 days from the date of conclusion, without owing compensation, penalties, or justification.

(2) The right of withdrawal does not apply where the client has begun using the digital services with their explicit prior consent and after being informed that such consent results in forfeiture of the right to withdraw. This includes any of the following actions:

Accessing the VISIONARY guide after it has been sent;
Receiving a personalized consultation or video audit;
Gaining access to the expert chat.

Art. 22. (1) To exercise the right of withdrawal, the client must notify The Merchant of their decision before the 14-day period expires by:

Submitting a withdrawal form;
Sending an unambiguous statement via email to marketing@deqvision.bg;
Sending written notification to the company's registered address.

(2) The withdrawal deadline is met if the notification is sent before the expiry of the 14 days.

(3) The burden of proof regarding the exercise of the right of withdrawal lies with the client.

Art. 23. (1) Upon lawful withdrawal, The Merchant confirms receipt of the notification within 24 hours.

(2) The Merchant refunds all payments received no later than 14 days from the date of receiving the client’s withdrawal notice.

(3) Refunds are issued using the same payment method employed in the original transaction, unless the client expressly agrees to another method without incurring additional charges.

(4) Upon withdrawal, the client must cease using the digital services and must not share them with third parties.

Art. 24. (1) If the digital services do not conform to the agreed terms, the client may file a complaint requesting correction of the services, a proportional price reduction, or termination of the contract.

(2) “Non-conformity” of digital services includes:

Inability to access agreed components of the service package
Delivery of materials differing from those described
Technical issues preventing normal use
Failure to provide the agreed consultation or video audit within the specified timeframe

(3)Complaints may be submitted via the client account form or by sending a detailed description to marketing@deqvision.bg.

Art. 25. (1) The Merchant must bring the digital services into conformity within a reasonable period after being notified of non-conformity. The standard timeframe is up to 7 business days.

(2) If conformity cannot be restored or would require disproportionate expense, the client may:

Receive a proportional price reduction, or
Terminate the contract with full refund.

(3) Upon termination, the client has the right to receive, free of charge, any content generated from the analyses and recommendations provided during the service, in a widely used file format.

Art. 26. (1) The services provided constitute ongoing digital services, including:

Continuous access to the VISIONARY guide
A personalized video audit and consultation as initial components
One-month access to the expert chat for continuous support
Ongoing support and monitoring of the first advertising campaign

(2) For consumers (natural persons acting outside commercial purposes): complaints may be filed throughout the entire period during which the services are provided - at least one month from commencement.

(3) For business clients (legal entities or traders): complaints must be submitted within 14 days of identifying non-conformity, but no later than 30 days from commencement of the services.

(4) The complaint period is suspended during the time needed to restore conformity.

Section VII - Limitation of Liability

Art. 27. (1) In the event of force majeure, neither party shall be liable for failure to perform contractual obligations. A force majeure event is characterized by:

Unpredictability and extraordinary nature
Inability to control or prevent the occurrence
Direct causal link with the impossibility of performance

(2) If the force majeure event persists for more than 14 days, either party may terminate the contract by written notice, without liability for damages.

Art. 28. (1) The Merchant is not liable for damages resulting from technical issues affecting access to the website unless caused by proven gross negligence on its part.

(2) The Merchant is not responsible for damages caused by computer viruses, malware, or technical problems affecting the client’s devices during use of the services.

Art. 29. (1) The Merchant is not responsible for the content of external links, partner materials, or advertising elements included in training resources or communication channels.

(2) The Merchant provides consulting recommendations, expert analyses, and optimization plans based on available data and its market expertise. However, The Merchant does not guarantee or assume liability for achieving specific financial results, return on investment (ROI), or increased sales, as these depend on multiple external factors (including market competition, product quality, algorithmic changes, and overall economic conditions).

Art. 30. The Merchant is liable where:

Access to the VISIONARY guide is not provided within the agreed timeframe
The personalized video audit or consultation is not performed as agreed
The promised monthly access to the expert chat is not granted
There are substantial deviations from the announced capabilities and results of the services

Art. 31. (1) The Merchant makes reasonable efforts to ensure that the information provided about the services is accurate and up-to-date but does not guarantee absolute completeness or error-free content.

(2) Marketing materials, performance descriptions, and case examples may contain approximate data. The Merchant reserves the right to update such information without prior notice.

(3) The Merchant bears no responsibility for business decisions or investments made on the basis of provided consultations or materials.

Art. 32. (1) The limitations of liability apply to the extent permitted under Bulgarian law.

(2) Nothing in these Terms excludes liability that cannot be limited under applicable legislation.

Section VIII - Personal Data Protection

Art. 33. (1) The Merchant processes clients’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act. Processing is based on contract performance (Art. 6(1)(b) GDPR) or consent (Art. 6(1)(a) GDPR).

(2) Detailed information regarding the processed data, purposes, and data subject rights is available in the website’s Privacy Policy.

(3) For direct marketing purposes, personal data are processed only with explicit consent, which may be withdrawn at any time.

Art. 34. (1) For marketing communications, The Merchant processes personal data solely on the basis of prior, clear, and informed consent.

(2) Clients may withdraw their consent for marketing messages at any time without affecting the lawfulness of processing prior to withdrawal.

Art. 35. To ensure data security when exercising personal data rights, The Merchant communicates exclusively via the email address registered in the client's profile.

Section IX - Intellectual Property Rights

Art. 36. (1) All content on the website - including the VISIONARY Method, guides, video materials, analyses, and strategic frameworks - constitutes the exclusive property of The Merchant in its capacity as the holder of the respective intellectual property rights.

(2) The Merchant retains full copyright over all developed methodologies, templates, tools, and educational content, whether created internally or delivered under contractual arrangements.

(3) Clients are permitted to use the provided content solely for the purposes of their own business activities and are prohibited from reselling, distributing, or using it to train third parties.

(4) Any commercial use of the materials outside the client’s own business operations requires written authorization from The Merchant. Unauthorized use constitutes copyright infringement and may give rise to legal liability.

(5) Sharing links to publicly accessible materials does not constitute authorized use of protected content.

(6) Copying, modifying, or distributing the methodologies, guides, or tools beyond the permitted scope of these Terms is strictly prohibited.

Section X - Amendments to the Terms of Use. Termination of the Legal Relationship Between the Parties

Art. 37. (1) The Merchant reserves the right to unilaterally amend these Terms of Use whenever necessary.

(2) Such amendments may be introduced to enhance the quality of consulting services, implement additional methodologies (including extensions of the VISIONARY approach or new analytical tools), optimize operational processes, or comply with legislative changes or other relevant circumstances affecting this document.

Art. 38. (1) The updated clauses enter into force and become binding from the date specified in the notification but not earlier than 14 calendar days following publication of the notice regarding the amendments.

(2) Contracts for digital services concluded after the entry into force of the amendments shall be governed by the newly adopted terms.

(3) The revisions do not affect rights and obligations arising from digital service contracts concluded prior to the effective date of the amendments.

Art. 39. (1) Official notices or communications from The Merchant to the other party regarding amendments to these Terms shall be sent to the email address provided when the order was placed.

(2) The Merchant may also inform all clients of changes through notifications published on the DeqVision website or on the company’s social media profiles.

Art. 40. (1) These Terms and the legal relationships governed by them may be terminated in whole or with respect to a particular participant under any of the following circumstances:

Discontinuation of The Merchant’s business activity, initiation of liquidation, or declaration of insolvency
A written agreement between The Merchant and the client to terminate their contractual relationship
Occurrence of an objective and lasting inability of either party to fulfil its obligations
Termination of an individual contract with a client due to violations of these Terms
Any other grounds explicitly provided for under applicable Bulgarian law

(2) The Merchant may terminate these Terms with respect to a specific client with 7 days’ written notice sent via email, without owing compensation, where the client consistently fails to comply with their obligations.

(3) Notwithstanding the previous paragraph, the Merchant may terminate the contract immediately, without notice, in cases of material breach by the client, including but not limited to: violation of intellectual property rights, attempts at unauthorized access, or systematic violation of professional communication standards.

Section XI - Transitional and Final Provisions

Art. 42. (1) This regulatory framework, governing the relationship between The Merchant and users of digital services, is aligned with Bulgarian legislation and shall be interpreted in accordance with it.

(2) Disputes shall be resolved in a spirit of cooperation and mutual respect. If no amicable settlement is possible, all unresolved disputes arising from or related to the agreement - including matters of interpretation, validity, performance, or termination - shall be referred to the court having appropriate jurisdiction under the applicable legal provisions.

Art. 43. (1) Communication between The Merchant and clients is conducted using the contact details provided by the client when submitting the request or the contact information published on the website.

(2) Electronic statements exchanged between the parties are deemed received when they enter the corresponding communication system (email or chat application).

Art. 44. (1) The parties to the digital service contract undertake to protect their rights and legitimate interests and to maintain the confidentiality of information obtained during contract performance.

(2) The Merchant shall treat as strictly confidential and as a trade secret all internal, financial, strategic, or otherwise sensitive business information (including sales data, cost structures, marketing budgets, and internal processes) received from the client during the performance of audits, analyses, or consultations. The Merchant shall not disclose, provide, or use such information for purposes other than fulfilling the contracted service, except where legally required.

(3) The parties agree not to disclose written or oral correspondence exchanged during and after the contractual relationship. Public disclosure includes sharing communications in print or online media, internet discussions, corporate or personal websites, or similar channels.

Art. 45. (1) If a conflict arises between these Terms and clauses in a special contract for one-time or subscription-based marketing services between The Merchant and a client, the provisions of the special contract shall prevail.

(2) All service agreements (one-time or periodic) concluded with natural or legal persons for marketing, advertising, SEO, and other similar or related services are deemed an integral part of these Terms.

Art. 46. If any provision of these Terms is found to be invalid, the parties agree that such invalidity shall not affect the validity of the Terms as a whole.

Art. 47. Clients are informed of the possibility of resorting to alternative dispute resolution mechanisms provided under applicable law, including conciliation commissions, mediation procedures, EU online dispute resolution, or other appropriate methods for resolving conflicts.